Inbound Call Routing
Every incoming call could be the first – or last – chance to create the right impression.
An efficient call handling service is essential, so you never miss a customer call or a business opportunity. DataKom provide a range of innovative and flexible inbound call handling services designed to suit your specific business needs.
One to One
– You decide which numbers to receive your inbound calls on, 24/7. Enhance this service with:- Call Whisper – Tells you the origin of the call before you answer
- Queue system – Place calls on hold while playing comfort messages
- Voicemail – Allow callers to leave a message
Auto Attendant
– Perfect for small to medium sized businesses, this automatically answers your calls and routes them through to your relevant department.Time of Day
– Improve your customers' service by routing their call to the best place for it to be handled, day or night.Fax2Email
– Convert your inbound faxes to emails. An easy and confidential way to receive, file and distribute fax documents without the need for any special hardware or software.Call Recording
– Record all, or selected, incoming and outgoing phone calls without the costly and technical investment.One to Many
– Route your calls to up to 5 destinations if a line is busy, unanswered or temporarily unavailable.Queue Manager
– Deal efficiently with high numbers of calls by playing comfort messages that assure them their call is important and will be answered as soon as possible.Call Centre
– Ensure the most appropriate department or team member answers your calls as speedily as possible with multi-layered departmental call routing and termination.Why not combine a variety of our call routing features to provide a highly efficient call handling service for companies of any size?
Ratio Divert
– Do you experience frequent or periodical high call volumes? Never miss a call or sales opportunity with this feature and spread your calls across multiple department or sites.Whisper
– Do you have a few different business numbers routed to one phone line? Whisper will inform you which one the customer is calling about by simply 'whispering' the information to you. The caller hears the ring tone – you hear the 'whisper'.An extremely useful tool for call centres and call handling companies who handle multiple campaigns.
All of our features are available on our range of UK and International business numbers. We can also provide the services on other suppliers number ranges if a porting agreement is in place.
We can port from: BT, Cable & Wireless, Colt, Core Telecom, Gamma Teleco, KCom / Affiniti, NTL/Telewest, Opal Telecom, Redstone Communications, Telstra, This/Your Communications, Totem Communications, Verizon, Plus selected International carriers.
